Last Updated: August 26, 2026
1. Information We Collect
We operate a no‑signup service. We only collect the minimum information necessary to run CanvaPro:
- Files you upload (images, videos, audio) and prompts/parameters you submit so we can process your request.
- Temporary technical logs (e.g., IP address, device/browser info, timestamps, error logs) to keep the service reliable and prevent abuse.
- Messages you send us via the contact form or email.
2. How We Use Your Information
We use this information to:
- Provide and improve our AI tools and site performance.
- Diagnose issues, prevent abuse, and ensure service availability.
- Respond to support requests and product feedback.
3. File Processing and Retention
Uploads are processed by our servers and/or integrated AI providers solely to fulfill your request. Files are not used to train models. Processed files are kept only briefly for delivery and reliability and are removed after a short period (typically within 24 hours). You may request earlier deletion via our contact page.
4. Information Sharing
We do not sell your data. We only share information in these cases:
- With infrastructure and AI service providers who help us operate the product (hosting, storage, model inference) under contractual confidentiality.
- To comply with law, legal process, or defend our rights.
- To investigate, prevent, or address fraud, security, or technical issues.
5. Data Security
We use HTTPS, access controls, and industry‑standard safeguards to protect files and logs. No method of transmission or storage is 100% secure, but we continuously improve our protections.
6. Cookies and Analytics
We may use essential cookies for core functionality and privacy‑friendly analytics to improve the service. You can control cookies in your browser settings.
7. Data Retention
We retain information only as long as needed for the purposes outlined above or as required by law. Uploads are removed after a short period as noted in Section 3.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page.
9. Contact Us
If you have questions about this Privacy Policy, please contact us.